Customer Service

An essential part of your homebuying experience with California Pacific Homes is your interaction with our customer service team, individuals who have elevated attentiveness and dedication to a higher level. We are effective listeners and keenly focused to ensure the complete enjoyment of your new home. Our mission is to address your concerns and respond with positive and practical solutions to assure your total satisfaction. We are here for you, it’s as simple and as meaningful as that.

Customer Service Request Forms:

ICHA 10-2 through 11-4 Communities

Cypress Village and Portola Springs Communities
Customer Service Request Form

Azalea, Sage Park, Lapis, Sierra, Fiore, Azul & ICHA 12-1 Homeowners: Please submit your Customer Service Requests through the HomeHubb App provided to you by our Sales Team and during your Walk Through.

Customer Service Emergency:
In case of emergency, contact (949) 743-1448 after 4 p.m. on weekdays, weekends and holidays.

IMPORTANT:

• Use the telephone number listed in your homeowner's manual for service to appliances, electrical, heating, plumbing or the garage door operator. Please contact these subcontractors directly.
• Service calls are made Monday through Friday from 8 a.m. to 4 p.m.